Legal
Privacy Policy
Raise Strength and Conditioning (“we”, “us”, “our”) operates from a private studio, Stafford, Brisbane (Northside). We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you request your free information pack through our website form, we collect:
- Your email address
- Your name
- Your phone number
- Your age
- What you would like more information on
- Your weekly budget for coaching
- How you would like to be contacted
- The best time to call you (if you provide it)
- Any other information you choose to include in your enquiry
We also collect the contents of any email correspondence you send us. If the information you volunteer in your enquiry or emails includes health information (for example, an injury or medical condition relevant to your training), we treat it with the same care as the rest of your personal information.
We do not collect any personal information through this website other than what you submit to us yourself.
Why we collect it
We collect your details to:
- Send you your free information pack
- Respond to your enquiry and contact you the way you asked us to
- Arrange and manage coaching sessions if you decide to train with us
We will never sell your personal information or use it for purposes unrelated to your enquiry.
How we store it
Your enquiry is delivered to us through secure email systems and recorded in an access-protected lead log on our web host. Access is limited to the Raise team.
Disclosure and third-party processors
We do not disclose your personal information to anyone except the service providers that make this website work:
- Hostinger — hosts this website and processes form submissions
- Cloudflare Turnstile — protects our enquiry form from spam and abuse
- Cloudflare Web Analytics — provides our website statistics (see Website analytics, below)
We do not otherwise share your information with third parties unless required by law.
Website analytics
This website uses Cloudflare Web Analytics. It uses no cookies, performs no cross-site tracking and collects no personal information — it gives us aggregate page counts only, so we can see which pages are useful. There is nothing to opt out of because nothing about you is collected.
Access, correction and complaints
You can ask us at any time to access, correct or delete the personal information we hold about you. Email us at info@raisestrengthandconditioning.com.au and we will respond promptly.
If you have a complaint about how we have handled your personal information and you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
— The Raise Team